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Frequently Asked Questions
COVID 19 UPDATE - We are experiencing delays of 3-7 days (production/shipping combined)
ORDERING ACRYLIC PRINTS - I recommend that you contact me directly to discuss this amazing finish. Due to the complexities associated with this medium and a higher price point I work directly with clients desiring a print on acrylic to ensure complete satisfaction.
HOW DO I KNOW WHICH MEDIUM TO SELECT? - Though all of my work will look fantastic on any of the available mediums, please contact me if you would like specific recomendations tailored to your desired print. One point to consider if ordering a print produced on fine art paper is the additional cost of professionally framing-- prints on Metal, Canvas and Acrylic are delivered "ready to hang".
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 7 Bus. Days | 3-7+ Bus. days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Metal (print only) | 7 Bus. Days | 3-7+ Bus. days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 10 Bus. Days | 3-7+ Bus. days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic | 14 Bus. Days | 3-7+ Bus. days* | 2-3 Bus. Days | 1-2 Bus. Days |
Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
(Please note these are only examples and not actual shipping prices according to weight)
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. Most orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact Refund & Replacement. There’s a 15% restocking fee that is applied for any order canceled or exchanged.CAN I CANCEL MY ORDER
Unless your order has already gone into production you can cancel it. Please contact Cancel as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email Returns.
WHO TO CONTACT?
You can reach out at any time by email at Contact Us.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! You can follow us on our social media pages as we are constantly posting about new work! Also, if you see something you like on my social media feeds, feel free to Contact me and we can discuss ordering of these photos that may not be on the website.
Facebook: J. Morris 683 Photography
Instagram: J. Morris 683 Photography
